Business improvement

oemd consulting takes a strategic approach to prioritise the most business critical and value producing areas for improvement. We look for and target the key customer experience pain points, competitive drivers and process roadblocks.

Our BI work also places a strong focus on:

• Improving customer satisfaction along with process efficiency
• Employee engagement via input forums, piloting, championing, ongoing feedback loops
• Benefits quantification and reporting

Our services include:

• Customer pain points assessment
• Process analysis
• Benchmarking
• Opportunity prioritisation
• Feedback loops

See case examples